Terms and Conditions
These General Terms and Conditions apply to all services provided by ProDrone Academy. Customers’ own General Terms and Conditions are not applicable. Deviations from these General Terms and Conditions must be agreed upon in writing to be effective.
By purchasing a course, the customer is agreeing to receive marketing information from ProDrone Academy on similar or relevant products which may be of interest to the customer. The customer may choose to opt-out of receiving additional information, by contacting
Conclusion of Contract
In the case of individuals attending courses, the acceptance of the contract is affected by paying the applicable course fee in full.
Unless otherwise agreed with ProDrone Academy in writing, course fees are required to be paid in full prior to the start of the course. Failure to pay will delay registration onto the course. After payment has been received by EA, the customer will receive an email of confirmation containing payment confirmation, course login details and further information.
Upon receipt of the course payment in full, the customer will be by ProDrone Academy. Course login materials will be emailed to the customer by the end of the next working day. The customer will also receive information concerning the classroom portion of the course.
Course Completion Time Limits
Candidates have 3 months from the date of course purchase to successfully complete their course. Where this does not happen, a further administrative charge may apply.
Termination of the Contract by Customer
We reserve the right to change the dates and venues of any course as required, but we will endeavour to find alternative options to suit the customer wherever possible. If a customer cancels their place on a course outside of 4 weeks we will endeavour to re-book them on an alternative course date or venue. No refunds can be offered, only re-booking on an alternative course. Inside of 4 weeks, we will try to re-book an alternative but the cancellation will have caused a cost to ProDrone Academy and this may mean forfeiture of the course fee.
Appeals against the Training Manager’s decision will on application be escalated to the Managing Director whose decision shall be considered final.
Delay to the Course If due to force majeure or other reasons beyond ProDrone Academy’s reasonable control, the course cannot be performed at the agreed date, or only be performed with unreasonable economic effort, the course will be performed on the next possible date agreed.
Termination of Contract by ProDrone Academy
In the case where ProDrone Academy has declared a specific training programme which is subject to a minimum number of participants, EA may terminate the contract if such minimum number is not reached. In such cases, the customer will be notified a week before the course start date at the latest. Any training fees paid by the customer will be refunded or carried across to a further course. Any other claims will be excluded. The same will apply in cases where the training cannot be performed due to force majeure or other reasons for which ProDrone Academy is not responsible. Notification will be made without undue delay.
Training will take place at selected training premises in the UK or at the customer premises where agreed by ProDrone Academy. Daily schedules of training will correspond to the customary working hours of ProDrone Academy unless otherwise agreed upon in writing. ProDrone Academy is responsible for performing the training. ProDrone Academy reserves the right to use duly qualified third parties from time to time. In all circumstances, certification will be affected by ProDrone Academy alone
Where successful completion of the training requires a test or examination, this will be performed in accordance with the applicable ProDrone Academy rules. ProDrone Academy does not warrant that the participant will reach the intended training level, nor does ProDrone Academy warrant that a participant will pass the exam.
With regards to PfCO recommendation, ProDrone Academy does not guarantee acceptance of the customer’s application to the Civil Aviation Authority (CAA).
Specification of Services, Prices, Terms of Payment
In the case of training courses, the services specified in the training description form the basis of the contract. Applicable prices for the different courses are set out on the website registration form, or written offer as applicable. Applicable value added tax, other taxes or fees for services performed will be charged to the customer. Payment is to be made within 7 days of invoice issue. ProDrone Academy will charge late payment interest of 10% above the Bank of England base rate on all overdue invoices.